Warranty & Care
Warranty and customer service
All our suppliers are UK based, we can proudly say our product is made in Great Britain. We do not compromise on quality, everything we use reaches the highest standard regardless of cost.
All products are manufactured in-house at our factory in North Yorkshire, from raw material to finished product we control the whole process so we can make sure everything is to our exacting standard. With spot checks at all stages of production our quality management system ensures everything that leaves our factory exactly as it should.
All roofs come with 5 year warranty and we pride ourselves on excellent customer service. Whatever the query we aim to do whatever we can to help, please do not hesitate to get in touch.
Caring for your roof
Thank you for purchasing an Austops roof, you can be confident that your roof will give you many years of service with a little care and attention. Your roof was hand-built in our workshops using the highest quality materials to the highest standards. To ensure that your roof remains at its best, we advise you to follow these simple guidelines.
Caring for your roof
Proper care and maintenance of your roof is essential to maintain the appearance and longevity of the product, this is especially applicable to the cap as it is constantly subject to the weather and UV rays which can cause the lustre to fade or cause the appearance to become cloudy.
Wash the roof with a mild soap or detergent and water. Avoid using abrasive cleaners, as they can damage the GRP surface. Use a soft sponge or cloth to gently scrub the roof and remove dirt, bird droppings, and other debris. Rinse thoroughly with clean water to remove any soap residue.
Avoid using strong chemicals, solvents, or abrasive cleaners, as they can degrade the GRP material and its protective gel coat.
Apply a quality marine or automotive wax to the GRP roof after cleaning to protect the gel coat and provide a glossy finish. Regular waxing helps prevent UV damage, fading, and oxidation of the GRP surface.
GRP is susceptible to UV radiation, which can lead to fading and deterioration over time. Whenever possible, park your vehicle in a shaded area or use a cover to protect the elevating roof from direct sunlight.
Ensure that the roof is properly closed and sealed when not in use to prevent water from seeping into the interior. Regularly check the drainage channels and ensure they are clear of debris to allow water to flow away properly.
To prevent damage to the lifting mechanism and roof structure, no more than 25kgs should be placed on the roof.
At the beginning and end of the camping season perform thorough maintenance check. This can include a detailed cleaning, waxing, lubrication, and a comprehensive inspection of all components.
The canvas requires little maintenance as the polyester coated fabric prevents dirt from embedding into the weave of the fabric. Any dirt or marks can be removed by wiping the canvas with warm water and mild soap solution.
Occasionally, you may need to re-proof (waterproof) the canvas, however you only need to do this when you notice that water is not beading off the fabric as it did when new. There are many products to choose from such as Fabsil Universal Protector which not only help to protect from rain but also acts as a stain or dirt repellent. Re-proofing of the fabric twice per year should be sufficient to increase the life and appearance of the fabric.
If planning to remain unused for long periods of time such as over the winter period, the canvas should be aired occasionally to prevent any build up of mould on the canvas.Note: The canvas should not be folded or stored whilst wet other than for a very short period.
The struts are ‘gassed’ to support weight of the roof when elevated. They are sized appropriately to help effortlessly elevate the roof to the open position whilst also being easy to close when required. A quick wipe over with a damp cloth to remove grime and dust is all that’s required. The EPDM rubber gasket provides excellent resistance to water, UV rays and ozone however EPDM can absorb oil-based products thus should be kept away from oil.
The hinges are designed for minimal maintenance. A quick wipe over with a damp cloth to remove grime and dust and a small amount of lubrication to the pivot points will help to keep them operating smoothly. Check all nuts are tight but do not overtighten.
