FAQ's
Answers to Your Most Frequently Asked Questions
Discover answers to common questions from customers and installers. Get informed on compatibility, bed options, colours, fitting, and more, helping you make a confident decision. For unlisted questions, contact us via your chosen installer or our fitters page.
Roof Compatibility & Installation
No. Austops supplies only trade outlets. Use our fitters page to find an installer who can assist with prices and fitting.
Our roofs are designed to integrate seamlessly with your van, and when properly fitted and closed, wind noise is minimal. Any additional roof bars or racks may contribute to some increased noise, depending on their design.
When the Austops roof is closed and latched, it provides a secure seal. For specific security enhancements related to your van, we recommend discussing options with your chosen fitter or a vehicle security specialist.
Our roofs are designed to provide a good level of protection from the elements. While they offer inherent insulation, for extreme temperatures, additional measures within your van's conversion may be considered. The canvas is weather-resistant, but as mentioned, we advise caution in strong winds.
We don’t sell or endorse specific brands. We recommend consulting one of our fitters for guidance and using reputable products.
No. Remove all luggage before raising the roof. Roof bars or racks may remain in place.
Maximum recommended weight is 100kg (including fixings and luggage).
No, the warranty stays valid unless accidental damage happens during installation.
As we supply to trade outlets, lead times can vary depending on your chosen fitter and their current schedule. We recommend discussing this directly with your nearest Austops fitter when you contact them for a quote.
Yes. Fixings should be attached to the outside of the canvas area near the roof edges.
Colours, Finishes & Customisation
Yes, we offer an anthracite gelcoat primer specially formulated for painting. A light sanding is required before topcoating.
Yes, the roof surface is suitable for vinyl wrapping.
No, we only manufacture solid paint finishes. If you want metallic, coordinate with your fitter for post-manufacture painting.
Virtually any solid colour is available. Provide a paint code, paint name, or RAL code, and we will colour match your roof.
Usage & Care
Raising your Austops roof is simple: release the front safety straps or latches, then gently push upward from the centre using both hands until the gas struts take over and lift it into place. To close, pull the roof down evenly using the interior pull-down strap, making sure the canvas folds inward as it lowers. Secure the safety straps/latches before driving. Always check the area is clear of obstructions before operating.
To keep your Austops roof in excellent condition, we recommend regular cleaning with mild soap and water. Avoid abrasive cleaners or harsh chemicals that could damage the finish. For the canvas, allow it to fully dry before closing to prevent mould and mildew. Your fitter can provide more specific advice on maintenance.
Yes. Semi-flexible solar panels secured with PU adhesive are recommended. We suggest checking out Photonic Universe for quality panels.
Avoid raising the roof in winds classified as a light gale or stronger. Park with the rear facing the prevailing wind to reduce pressure on the roof. If unsure, keep the roof closed.
Warranty & Support
All roofs include a 5-year limited warranty covering parts and labour. Contact your fitter first with any issues, but Austops is always ready to assist if needed.
Ready to transform your van?
Explore our range of pop-top roofs and find the perfect solution for your adventure. Visit our 'fitters' page today to locate your nearest approved supplier who can provide pricing, specifications, and expert advice.
