Austops

WARRANTY & CARE

pop-top elevating roofs

Warranty and customer service

All our suppliers are UK based, we can proudly say our product is made in Great Britain. We do not compromise on quality, everything we use reaches the highest standard regardless of cost.

All products are manufactured in-house at our factory in North Yorkshire, from raw material to finished product we control the whole process so we can make sure everything is to our exacting standard. With spot checks at all stages of production our quality management system ensures everything that leaves our factory exactly as it should

All roofs come with 5 year warranty and we pride ourselves on excellent customer service. Whatever the query we aim to do whatever we can to help, please do not hesitate to get in touch.

Caring for your roof

Thank you for purchasing an Austops roof, you can be confident that your roof will give you many years of service with a little care and attention. Your roof was hand-built in our workshops using the highest quality materials to the highest standards. To ensure that your roof remains at its best, we advise you to follow these simple guidelines.

Pop top roof or roof cap (also known as the shell):

Proper care and maintenance of your roof is essential to maintain the appearance and longevity of the product, this is especially applicable to the cap as it is constantly subject to the weather and UV rays which can cause the lustre to fade or cause the appearance to become cloudy.

Avoid harsh chemicals:

Avoid using strong chemicals, solvents, or abrasive cleaners, as they can degrade the GRP material and its protective gel coat.

UV Protection:

GRP is susceptible to UV radiation, which can lead to fading and deterioration over time. Whenever possible, park your vehicle in a shaded area or use a cover to protect the elevating roof from direct sunlight.

Avoid Overloading:

To prevent damage to the lifting mechanism and roof structure, no more than 25kgs should be placed on the roof.

Canvas (also referred to as the tent):

The canvas requires little maintenance as the polyester coated fabric prevents dirt from embedding into the weave of the fabric. Any dirt or marks can be removed by wiping the canvas with warm water and mild soap solution.

Occasionally, you may need to re-proof (waterproof) the canvas, however you only need to do this when you notice that water is not beading off the fabric as it did when new. There are many products to choose from such as Fabsil Universal Protector which not only help to protect from rain but also acts as a stain or dirt repellent. Re-proofing of the fabric twice per year should be sufficient to increase the life and appearance of the fabric.

If planning to remain unused for long periods of time such as over the winter period, the canvas should be aired occasionally to prevent any build up of mould on the canvas.

Note: The canvas should not be folded or stored whilst wet other than for a very short period.

Regular cleaning:

Wash the roof with a mild soap or detergent and water. Avoid using abrasive cleaners, as they can damage the GRP surface. Use a soft sponge or cloth to gently scrub the roof and remove dirt, bird droppings, and other debris. Rinse thoroughly with clean water to remove any soap residue.

Waxing and polishing:

Apply a quality marine or automotive wax to the GRP roof after cleaning to protect the gel coat and provide a glossy finish. Regular waxing helps prevent UV damage, fading, and oxidation of the GRP surface.

Prevent Water Accumulation:

Ensure that the roof is properly closed and sealed when not in use to prevent water from seeping into the interior. Regularly check the drainage channels and ensure they are clear of debris to allow water to flow away properly.

Seasonal Maintenance:

At the beginning and end of the camping season perform thorough maintenance check. This can include a detailed cleaning, waxing, lubrication, and a comprehensive inspection of all components.

Roof Struts:

The struts are ‘gassed’ to support weight of the roof when elevated. They are sized appropriately to help effortlessly elevate the roof to the open position whilst also being easy to close when required. A quick wipe over with a damp cloth to remove grime and dust is all that’s required. The EPDM rubber gasket provides excellent resistance to water, UV rays and ozone however EPDM can absorb oil-based products thus should be kept away from oil.

Scissor Hinges:

The hinges are designed for minimal maintenance. A quick wipe over with a damp cloth to remove grime and dust and a small amount of lubrication to the pivot points will help to keep them operating smoothly. Check all nuts are tight but do not overtighten.

How to raise & lower your roof

TUV Tested

Our T5 and T6 roofs are fully TUV tested, this testing is done at the TUV Rheinland testing facility in cologne and ensures that the roof fitment process does not alter the vehicle in a way that would make it unsafe

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5 Year Warranty

All of our pop-top roofs come with an Austops 5 year warranty. We provide ourselves on excellent customer service. Whatever the query we aim to do whatever we can to help, please do not hesitate to get in touch

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Global Fitters Network

As a manufacture, we focus on designing and manufacturing the highest quality products that offer outstanding features at an affordable price. Our products are available to the public via an extensive network of specialist roof installers.

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An Elevated Experience

The UK’s leading manufacturer of elevating (pop-top) roofs for camper vans

TÜV tested

Our T5, T5.1, T6 and T6.1 roofs are fully TÜV Rheinland tested, this testing is done at the TÜV Rheinland testing facility in Cologne and ensures that the roof fitment process does not alter the vehicle in a way that would make it unsafe. This is the only test available that is specifically designed to test the impact of elevating roof fitment on the vehicle, products tested in this manner will always show the TÜV Rheinland kite mark on any certification.

ISO9001 certified

We are ISO9001 certified. This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.

The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best-known standards. The standards provide guidance and tools for companies and organisations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.

Do you have questions? Our team of experts are on hand to assist

Take a look through our frequently asked questions, the answer may be here!

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Austops, an elevated experience...

About Austops

Austops are a leading UK manufacturer of camper van elevating roofs (pop tops) with approved roof fitters operating throughout the UK, Ireland, Europe and beyond. We currently manufacture camper van roofs for VW, Ford, Renault, Vauxhall, Opel, Nissan, Fiat, Mitsubishi, and are developing new products for Peugeot, Toyota and Citroën vans.

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